Responsible Gaming

At PlayCroco, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting sensible boundaries and knowing when to take a break or seek support. This page provides general information to help players in Australia make informed decisions about their gambling.

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Gamble for entertainment, not income

Gambling involves risk, and the outcome of every game or bet is uncertain. There is no guaranteed strategy, system or pattern that can ensure a win. Past results do not predict future results, and a winning outcome should not be treated as evidence that future wins are more likely. Over time, gambling can result in losses, so it should only be considered a leisure activity using money that you can afford to lose.

Table of contents

Gamble for entertainment, not income Tools and account controls Recognising when gambling may be a problem Getting help and making a safer plan

Before you play, consider your personal circumstances and decide how much time and money you are comfortable spending. A budget can help you keep gambling separate from essential expenses such as rent, bills, food, transport, education and savings. Never use borrowed money, credit intended for other purposes or money set aside for important commitments to gamble.

Gambling is for adults aged 18 years and over. Minors should not open an account, use another person's account or participate in gambling activities. Account holders are responsible for keeping their login details, devices and payment methods secure, and should not allow anyone else to gamble through their account.

Practical ways to stay in control

Decide your spending and time limits before you begin.
Keep a record of deposits, bets and losses so you have a clear view of your activity.
Take regular breaks and avoid gambling when tired, upset, stressed or affected by alcohol or other substances.
Treat losses as the cost of entertainment rather than an amount that must be recovered.
Do not increase your stakes to try to win back money that has been lost.
Keep gambling separate from your household budget and financial responsibilities.
Talk openly with someone you trust if gambling is becoming difficult to manage.

Tools and account controls

Responsible gaming controls are designed to help you manage your activity before it becomes difficult to stop. Depending on the services available to you and the rules that apply to your account, controls may include deposit limits, spending limits, session or time reminders, cooling-off periods, activity statements and account self-exclusion. These tools work best when selected before you start playing.

A limit should be realistic, affordable and based on your personal budget. Setting a limit is not a guarantee that you will win or avoid all losses. It is a practical boundary that can help you pause and review your behaviour. If you reach a limit, do not try to work around it by opening another account, using another person's account or changing the limit impulsively.

Taking a break or self-excluding

If you feel that gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, consider taking a break. A cooling-off period can provide time away from gambling and space to think about what is happening. A longer self-exclusion may be more appropriate when you want stronger protection from access to an account or gambling service.

Self-exclusion is a personal decision and should be treated seriously. While excluded, do not attempt to create another account or ask another person to place bets on your behalf. You may also wish to combine account controls with practical steps such as removing gambling applications, blocking promotional messages, asking your bank about available gambling transaction controls and telling a trusted person about your decision.

Account and payment security

Keep your account credentials private and use a strong, unique password. Review account activity and payment records regularly. If you notice activity that you do not recognise, or if another person has gained access to your account, stop using the account and raise the matter through the appropriate support channel. Responsible gaming also includes making sure that your account is used only by you and that your payment methods are not shared.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when it causes stress and affects other parts of your life. You do not need to wait for a serious financial loss before asking for help.

Possible warning signs

Spending more time or money gambling than you planned.
Repeatedly trying to win back losses or increasing stakes after losing.
Feeling restless, irritable or anxious when you try to stop or take a break.
Thinking about gambling during work, study, family time or other daily activities.
Hiding or minimising your gambling from family, friends or people who support you.
Borrowing money, selling belongings or using money for bills to continue gambling.
Missing work, study, appointments or important responsibilities because of gambling.
Arguing with family or friends about gambling or withdrawing from normal activities.
Using gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
Continuing to gamble despite knowing that it is causing financial, emotional or relationship problems.

One warning sign may be enough to justify a pause and an honest review of your gambling. Consider stopping for a period, applying available account controls and speaking with a qualified support service. Asking for help is a positive step and does not mean that you have failed. Support can help you understand your behaviour, reduce harm, manage finances and decide what changes are right for you.

If you are concerned about someone else

Family members, friends and colleagues can also be affected by another person's gambling. If you are concerned, choose a calm time to raise the subject without judgement. Explain what you have noticed, listen to their response and encourage them to seek professional advice. Avoid lending money to cover gambling losses or taking responsibility for controlling another adult's account. You may also seek support for yourself, even if the person who gambles is not ready to ask for help.

Getting help and making a safer plan

If gambling is affecting your wellbeing, finances or relationships, consider speaking with a gambling counsellor, financial counsellor, doctor or mental health professional. Australian support services, including Gambling Help Online and services available in your state or territory, can provide confidential information and guidance. Support may be available by phone, online or in person, depending on the service and your location.

You can also speak with someone you trust and ask them to help you follow your plan. A support person may help you review your budget, remove access to gambling, attend an appointment or provide encouragement during a break. Choose someone who will respect your privacy while also helping you remain accountable.

A simple plan for today

Stop gambling for the moment and move away from the device or account.
Write down how much time and money gambling has used recently.
Identify essential expenses and protect that money from gambling activity.
Set an appropriate limit, cooling-off period or self-exclusion if a control is available to you.
Tell a trusted person what you are doing and ask for practical support.
Contact a qualified gambling or financial support service for advice.
Review your plan regularly and change it if it is not protecting you.

If gambling has contributed to thoughts of self-harm, hopelessness or immediate danger, stop gambling and seek urgent help from local emergency services or a qualified crisis support service. Your safety is more important than any gambling account, payment or loss. Do not face an urgent situation alone; contact someone you trust and ask them to stay with you while you get help.

PlayCroco encourages players to make informed choices, use available responsible gaming controls and seek support early. Gambling should remain within clear personal limits and should never come before your health, financial security, relationships or other responsibilities.