Privacy Policy

How we use personal information

PlayCroco may use personal information for purposes reasonably connected with operating an online gambling website and supporting players in Australia. The purpose will depend on the type of information, the service involved and the circumstances in which the information was collected. Common purposes include the following:

• Creating, maintaining and administering your account.
• Providing access to games, account features and requested services.
• Processing and confirming deposits, withdrawals and other transactions.
• Verifying identity, age, account ownership and eligibility to use the service.
• Carrying out anti-fraud, security, risk and account protection checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Providing customer support, answering questions and resolving complaints.
• Sending service messages about your account, transactions, security or website changes.
• Sending marketing communications where permitted and appropriately authorised.
• Understanding website use, improving performance and developing safer features.
• Supporting responsible gambling tools, limits, exclusions or player protection measures.
• Meeting record-keeping, reporting and other legal or compliance obligations.

Operational and security purposes

Information may be used to keep the website available, maintain accurate account records, troubleshoot technical problems and protect the service from misuse. We may review account, device and transaction information to identify activity that appears unusual, fraudulent, unsafe or inconsistent with the proper use of the website. We may also use information to establish, exercise or defend legal rights and to protect PlayCroco, players, payment services and other third parties.

Marketing communications

You may receive promotional messages where they are permitted and appropriately authorised. Marketing may be sent using contact details connected with your account or another channel made available for that purpose. You can withdraw consent or opt out of marketing communications at any time. An unsubscribe option may be included in promotional emails or other electronic messages. Withdrawing marketing consent will not normally stop essential communications about your account, security, transactions, support requests or important service changes.

We may handle information where it is needed to provide a service you request, meet a legal obligation, protect the security and integrity of the website, respond to a support matter or pursue a legitimate operational purpose that is consistent with your expectations. Where consent is the appropriate basis for a particular activity, you may withdraw that consent as explained below.

Retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, customer support, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. This can include identity, transaction, account and security records.

When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational requirements. Information may remain in backup systems for a limited period while ordinary deletion processes are completed. Records that must be retained will be protected and used only for appropriate purposes.

How to exercise your data rights

To exercise a privacy right or ask a question about this Policy, contact support@crococasino.site. You may use this email to request access to your personal information, ask for correction, request deletion where appropriate, or withdraw consent to marketing. Please describe your request clearly and include enough information for us to understand which account or records it concerns. For account security, we may need to confirm your identity before completing a request.

• Access: ask for information about the personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date. You should also update account details through available account tools where possible.
• Deletion: ask us to delete personal information that is no longer needed or that we are not required to keep. Deletion may not be immediate or complete where records must be retained by law or for security, dispute or compliance purposes.
• Withdrawal of marketing consent: ask us to stop using your information for direct marketing or withdraw consent to marketing communications. Essential account and service messages may still be sent.
• Privacy questions or complaints: contact us about a concern regarding the handling of your information so that it can be reviewed and addressed.

We may need to retain some information or refuse part of a request where this is necessary to meet a legal obligation, protect another person’s privacy, investigate suspected fraud, maintain security, verify the requester’s identity or preserve important records. If a request cannot be completed in full, we aim to explain the relevant reason in general terms.

Updates to this Privacy Policy

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The updated version will be made available on the website. We encourage you to review this page from time to time so that you understand how information may be handled. If a change is significant, additional notice may be provided through the website or an account communication where appropriate. Your continued use of the website after an updated Policy is published may indicate that you have read the revised information.