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Cookies Policy
This Cookies Policy explains how PlayCroco may use cookies and similar technologies when you visit or use our website. It describes what these technologies do, the information they may collect and the choices available to you.
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About cookies and similar technologies
Cookies are small text files that a website may store on your computer, mobile phone, tablet or other device. They allow a website to remember information about your visit, recognise your browser and support particular features. Cookies can make a website easier to use by remembering selected preferences, maintaining a secure session and helping pages load correctly.
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PlayCroco may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device or browser identifiers. In this policy, we refer to these technologies together as cookies unless a different explanation is needed.
Cookies may be placed by PlayCroco or by service providers that help operate, secure, analyse or improve the website. Some cookies are used only for the duration of your visit. Others may remain on your device for a longer period or until you remove them. The duration depends on the purpose of the cookie and the settings of your browser or device.
The cookies used on the website may change from time to time as features, security measures, technology and legal requirements develop. Not every category described in this policy will necessarily be active on every page or at every time.
Why PlayCroco may use cookies
Cookies help PlayCroco provide a reliable and secure online experience. Depending on the website features you use, cookies may be used for the following purposes:
- Essential operation: to allow core website functions to work, including navigation, account access, session management and the delivery of requested pages.
- Security and fraud prevention: to help identify unusual activity, protect accounts, maintain website security and support the investigation or prevention of suspected misuse.
- Preferences: to remember choices such as language, region, display settings or cookie preferences, so you do not need to enter them again during every visit.
- Performance and analytics: to understand how visitors use the website, identify errors, measure page performance and improve the design, content and functionality.
- Service improvement: to test website features, assess user journeys and understand which information is useful to visitors.
- Marketing and communications: where permitted, to help manage relevant promotions, measure campaigns or control the frequency of advertising. Marketing cookies may depend on your consent and the settings available on the website or in your browser.
Essential cookies are generally needed for the website to operate as requested. If you block or remove these cookies, some features may not function correctly. Non-essential cookies are used for additional purposes, such as analytics or marketing, and may be controlled through the cookie tools provided on the website or through your browser settings.
Cookie information may be combined with other information that you provide or that is generated when you use the website. This may include information about your device, browser, approximate location, pages viewed, actions taken, referring website, dates and times of access and technical events. The information used will depend on the relevant cookie and the way you interact with the website.
Third-party services and information sharing
PlayCroco may use third-party providers to support website hosting, security, analytics, customer support, payments, identity or account services, communications and other technical operations. These providers may use cookies or similar technologies on our behalf, or may collect information in accordance with their own privacy notices.
Third-party cookies may allow the relevant provider to recognise a device or browser when it visits the website or other websites and services. Their use may be governed by terms and privacy policies that are separate from this policy. You should review the information made available by those providers where you want to understand how they handle data.
PlayCroco may share cookie-related information with service providers where this is needed to operate the website, provide requested services, maintain security, understand website performance, comply with legal obligations or protect the rights and interests of the business and its users. Information may also be disclosed where required or permitted by applicable law.
Some service providers may process information outside Australia. Where information is handled overseas, appropriate arrangements may be considered in line with applicable privacy requirements. The location and identity of providers may change as website services are updated.
Your cookie choices
When you first visit the website, you may be shown a cookie notice or preference tool. Where required, you can use that tool to accept, reject or adjust non-essential cookie categories. Your choices may be stored in a cookie so that the website can remember them. If you use a different browser, device or cleared browsing data, you may need to make your choices again.
You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, block cookies, delete existing cookies or receive a warning before a cookie is placed. The method differs between browsers and devices, so you should consult the relevant help instructions for the software you use.
- Blocking all cookies may prevent some website pages, account functions or security features from working properly.
- Deleting cookies may remove saved preferences and sign you out of active sessions.
- Changing browser settings may affect other websites, not only the PlayCroco website.
- Rejecting marketing or analytics cookies does not necessarily stop all advertising or communications; it may only prevent certain information from being used for those purposes.
- Your cookie choices do not automatically remove information already held in an account, transaction record or other business system.
If the website provides a cookie preference control, you may use it to review or change your selections. Some essential cookies cannot be disabled through that control because they are required to deliver requested services, maintain security or remember your privacy choices.
Privacy, security and retention
Cookie information may constitute personal information where it can be linked to an identifiable person, account or device. PlayCroco handles relevant information in accordance with its Privacy Policy and applicable privacy obligations. The Privacy Policy provides broader information about collection, use, disclosure, storage, security and privacy rights.
PlayCroco uses reasonable measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You should keep your account details confidential and use appropriate security settings on your devices and browsers.
Cookies may be retained for different periods. Session cookies usually expire when the browser is closed, while persistent cookies remain until they expire or are deleted. The applicable retention period may depend on the cookie's function, the settings of the relevant provider, legal requirements and operational needs.
PlayCroco is intended for adults who are legally permitted to use online gambling services in their location. Children should not use the website or provide personal information through it. If you believe a child has provided information or accepted cookies on the website, a parent or guardian should use the available website contact method to raise the concern.
Changes and questions about this policy
This Cookies Policy may be updated when website functions change, new technologies are introduced, service providers are replaced, or legal and regulatory expectations develop. The updated version will be made available on the website, and the date or other notice shown with the policy may indicate when it was last reviewed.
You should review this policy from time to time so that you understand how cookies may be used. Continuing to use the website after an updated policy is made available may indicate that you have read the revised information. Where consent is required for a particular type of cookie, PlayCroco will seek or manage that consent through the relevant website process.
If you have a question about this Cookies Policy, your cookie choices or the way information is handled, please use the contact method or privacy request process made available on the PlayCroco website. Please do not send sensitive account, payment or identity information through an unsecured channel unless it is specifically requested through an appropriate process.
This policy is intended to provide general information about cookies and similar technologies. It should be read together with the PlayCroco Privacy Policy and other applicable website terms. If there is a difference between this policy and a specific cookie notice or consent preference tool, the more specific notice may apply to the relevant technology or purpose.
